Find quick answers to your questions below...
General Questions
This is new to me - Where should I start?
What does "vegetarian" & "vegan" mean?
Where can I find the ingredient list and nutrition info for each product?
Where can I find these products locally?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
When will my backorder arrive?
My Account
How do I pause or cancel my subscription?
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Are there import fees/duties/taxes/restrictions when shipping internationally?
Can I ship to a PO Box?
Do these items require refrigerated shipping?
I typed the wrong shipping address on my order, what should I do?
My package wasn't delivered, what should I do?
When will my order ship?
Do you ship to my country?
What are my shipping charges?
What is the return policy?
Refrigerated Shipping
Do these items require refrigerated shipping?
My refrigerated delivery was delayed; is the product safe to eat?
What packaging is used for refrigerated and frozen items?
What shipping method is used for refrigerated and frozen items?
When I receive my order, do I put the cold items in the freezer or refrigerator?
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
What are my payment choices?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?