Find quick answers to your questions below...
General Questions
This is new to me - Where should I start?
What does "vegetarian" & "vegan" mean?
Where can I find the ingredient list and nutrition info for each product?
Where can I find these products locally?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
When will my backorder arrive?
My Account
How do I pause or cancel my subscription?
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Are there import fees/duties/taxes/restrictions when shipping internationally?
Can I ship to a PO Box?
Do these items require refrigerated shipping?
I typed the wrong shipping address on my order, what should I do?
My package wasn't delivered, what should I do?
When will my order ship?
Do you ship to my country?
What are my shipping charges?
What is the return policy?
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
What are my payment choices?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?