We do our best at FakeMeats.com to make sure you get the right product and a quality product.
If your product is damaged, defective, or missing, please contact us within 7 days of the product being received, and we will ship you replacement products or issue store credit.
Damaged or Defective Food Items:
If an item is unusable due to damage or defect, please email us pictures and explain the damage or defect. We will issue a store credit or a replacement product.
Food Items You Don't Like:
No refunds, store credits, or replacements can be issued for food items you do not like (even if unopened). Taste is very personal; your favorite item may be another person's most hated and vise versa. We recommend trying one of our combo packs to help you find your favorites before you stock-up. We do not accept returns of food items (even if unopened).
Non Food Items:
If a non-food item is unopened/unused/undamaged, please contact us for a return authorization. Original shipping cost cannot be refunded. Return shipping charges are the responsibility of the customer. Returns may be subject to a 15% restocking fee.
Shipping charges are non-refundable.
Questions about your order?
Interested in selling vegan jerky and meat substitutes in your store? Interested in cooking with vegan meat substitutes and seasonings in your restaurant? Click below for wholesale pricing info...Fake Meats Wholesale Pricing