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Find quick answers to your questions below...
General Questions
This is new to me - Where should I start?
What does "vegetarian" & "vegan" mean?
Where can I find the ingredient list and nutrition info for each product?
Where can I find these products locally?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
When will my backorder arrive?
My Account
How do I pause or cancel my subscription?
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Are there import fees/duties/taxes when shipping internationally?
When will my order ship?
Do you ship to my country?
What are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
What are my payment choices?
How do I navigate the site?
How do I use a coupon?
Meal Pack Questions
Are the Meal Packs Gluten Free?
Are the Meal Packs Vegan?
Can I get a "trial" Meal Pack to see if I like it?
Can the Meal Pack subscription be customized?
Do the recipes include nutrition information?
How do I pause or cancel my subscription?
How many packages & recipes will I receive each month?
What are Fake Meats Meal Packs?
What billing and payment options are available?
What products are included in the Meal Packs?
Additional Support
How do I contact you?